Accuracy
David Oliver Bespoke Ltd does its best to ensure that products viewed on our website are as accurate in colour and size as possible. All of our products are handmade using natural materials and variations in colour can be a common occurrence especially with hardwoods. Some products may vary in colour and tone from those viewed on our website due to computer screen and image limitations. We hope you understand this. 

Ordering 
To make an enquiry about availability or for more information on a particular productor from our bespoke range please contact us directly by email at hello@davidoliverbespoke.ie  , outlining the particular product and noting the specified variants in material choice if applicable.  Lead times are on average are six weeks from the time of order but can vary depending on material availability. When an order is placed by email we will forward you a confirmation receipt. If you do not receive this email within 24 hours please contact us at hello@davidoliverbespoke.ie 


Pricing
Prices given either on the website or by quotation include VAT. We reserve the right to alter prices due to unforeseen circumstances such as increases in VAT, shipping, and material costs. If you are placing an order from outside Ireland please contact us directly at hello@davidoliverbespoke.ie for an accurate quote on shipping costs. 
 
Payment
All of our payments are handled securely online for items in our bespoke range. For privately commissioned work we kindly ask for a 50% deposit upon placing and order with the balance due on delivery.  

Cancellations/Changes
Any amendments or cancellations to an order must be received by us via email within 1 business day from the date your order was placed. To cancel please email hello@davidoliverbespoke.ie and a deposit refund will be organised to a nominated account. Nominated amendments to a piece, if possible, may alter the previously quoted price of an item and must be agreed upon at this time between David Oliver Bespoke Ltd and the client. Whilst we will assist in helping our customers in any way possible if a piece has gone into production at any stage after an order is placed we reserve the right to refuse an application to cancel or alter.

Returns
We have great faith and pride in our products and we want you to be happy with any item you receive from us. Due to the fine nature of our craft and the belief that each piece is truly unique, we only offer returns should an unlikely fault or issue in quality arise with any of our work.  Should you have any concerns about your piece please contact us by email at hello@davidoliverbespoke.ie 
We advise that you read and understand the ‘caring for your piece’ leaflet which is distributed with every item delivered. If you haven’t received this information please contact us for an additional copy. We cannot accept returns or liability for damage or misuse beyond the intended purpose or environment of our furniture. 

Access
Customers are responsible for ensuring their chosen piece is suitable for its intended use and setting. David Oliver Bespoke Ltd will not be held responsible for furniture which will not fit in its intended space or area. 
We provide measurements, specifications, and swatches on all our bespoke pieces through our website in the descriptive segment for each piece. Should you have any queries regarding the placement of a piece please contact us. We would love to help. 

Delivery & Shipping
Delivery costs are based on location within Ireland and are finalised at the time of order. Due to the fine nature of our work, we will endeavor to personally deliver larger free-standing pieces where it’s possible to do so. 
All of our work is carefully wrapped with sustainable paper-based protection which is 100% recyclable and includes a caring for your piece information leaflet. 
Furniture deliveries must be inspected by the customer to confirm receipt of goods. Any complaints in relation to goods having suffered damage in transit must be notified to David Oliver Bespoke Ltd on the same day as delivery.  
Deliveries are normally conducted on Saturdays, with a fortnightly rotation. We are happy to place items in your room of choice however David Oliver Bespoke Ltd will not take responsibility or liability for any damage incurred to interiors or the delivered product once it crosses into a premises. It is the customer's responsibility to ensure that there is safe, clear access for both the delivery vehicle and driver at the location. Occasionally the driver may need assistance with some of the larger items available and may need assistance from a representative at the scheduled time of delivery. 

For our clients outside of Ireland, we offer custom packaging solutions and work closely with specialised couriers who will transport your piece with the care and attention it deserves.