Accuracy
David Oliver Bespoke Ltd does its best to ensure that products viewed on our website are as accurate in colour and size as possible. All of our products are handmade using natural materials and variations in colour can be a common occurrence especially with hardwoods. Some products may vary in colour and tone from those viewed on our website due to computer screen and image limitations. We hope you understand this. 

Ordering 
To make an enquiry about availability or to order a piece from our bespoke range please contact us directly by email at hello@davidoliverbespoke.ie  , outlining the particular product and noting the specified variants in material choice if applicable.  Lead times are on average are six weeks from the time of order but can vary depending on material availability. When an order is placed by email we will forward you a confirmation receipt. If you do not receive this email within 24 hours please contact us at hello@davidoliverbespoke.ie 
Delivery costs will also be finalised at this time prior to an order being processed

Pricing
Prices given either on the website or by quotation include VAT and exclude delivery charges. We reserve the right to alter prices due to unforeseen circumstances such as increases in VAT, shipping, and material costs. If you are placing an order from outside Ireland please follow up on import duties or tariffs that may be applicable at your destination. 
 
Payment
All of our payments are handled securely through bank transfer. Our account details are footed on each invoice issued with a receipt of full payment provided on delivery. As each piece is made to order we kindly ask for a 50% deposit upon placing an order. Once the piece is completed the full balance must be paid two clear business days before delivery.

Cancellations/Changes
Any amendments or cancellations to an order must be received by us via email within 2 business days from the date your order was placed. To cancel please email hello@davidoliverbespoke.ie and a deposit refund will be organised to a nominated account. Nominated amendments to a piece, if possible, may alter the previously quoted price of an item and must be agreed upon at this time between David Oliver Bespoke Ltd and the client. Whilst we will assist in helping our customers in any way possible if a piece has gone into production at any stage after an order is placed we reserve the right to refuse an application to cancel or alter.

Returns
We have great faith and pride in our products and we want you to be happy with any item you receive from us. Due to the fine nature of our craft and the belief that each piece is truly unique, we only offer returns should an unlikely fault or issue in quality arise with any of our work.  Should you have any concerns about your piece please contact us by email at hello@davidoliverbespoke.ie 
We advise that you read and understand the ‘caring for your piece’ leaflet which is distributed with every item delivered. If you haven’t received this information please contact us for an additional copy. We cannot accept returns or liability for damage or misuse beyond the intended purpose or environment of our furniture. 

Access
Customers are responsible for ensuring their chosen piece is suitable for its intended use and setting. David Oliver Bespoke Ltd will not be held responsible for furniture which will not fit in its intended space or area. 
We provide measurements, specifications, and swatches on all our bespoke pieces through our website in the descriptive segment for each piece. Should you have any queries regarding the placement of a piece please contact us. We would love to help. 

Delivery & Shipping
Delivery costs are based on location within Ireland and are finalised at the time of order. Due to the fine nature of our work, we will endeavor to personally deliver larger free-standing pieces where it’s possible to do so. 
All of our work is carefully wrapped with sustainable paper-based protection which is 100% recyclable and includes a caring for your piece information leaflet. 
Furniture deliveries must be inspected by the customer to confirm receipt of goods. Any complaints in relation to goods having suffered damage in transit must be notified to David Oliver Bespoke Ltd on the same day as delivery.  
Deliveries are normally conducted on Saturdays, with a fortnightly rotation. We are happy to place items in your room of choice however David Oliver Bespoke Ltd will not take responsibility or liability for any damage incurred to interiors or the delivered product once it crosses into a premises. It is the customer's responsibility to ensure that there is safe, clear access for both the delivery vehicle and driver at the location. Occasionally the driver may need assistance with some of the larger items available and may need assistance from a representative at the scheduled time of delivery. 

For our clients outside of Ireland, we offer custom packaging solutions and work closely with specialised couriers who will transport your piece with the care and attention it deserves.   

David Oliver Bespoke LTD is committed to protecting and respecting your privacy. This Privacy Statement tells you about your privacy rights and sets out how we, as a Data Controller, collect and process personal data about individuals whose personal data is provided to us in connection with the provision of our services, individuals who we communicate or interact within the course of our business and relating to your interactions with our website www.davidoliverbespoke.ie

Our "website" includes this website and our social media pages. This statement also sets out information about data subject rights and our obligations under data protection law.



1 Information We Collect

"Personal data" means any information about an individual from which that person can be identified. There are instances where we invite or request individuals to provide us with their personal data, including through our website. In addition, individuals may volunteer their personal data to us by various means of communication, e.g. by telephone, email or via our website.

In providing our services, we may also receive personal data indirectly. Categories of such personal data include: names, addresses, contact information and other information that is relevant to the provision of our services.



2 How We Use Personal Data

The purposes for which we use personal data and the legal basis for why that processing is necessary or permitted are:



We will retain personal data only for as long as necessary for the purposes for which it was collected; as required by law or regulatory guidance to which we are subject; and for the exercise or defence of legal claims that may be brought by or against us.



3 Disclosure of your information

We may disclose personal data to:

· Third parties who provide a service to us

· A public authority in the event that we are required to do so by law

· A third party where we are under a legal obligation to transfer it to that third party

· A prospective seller or buyer of any of our assets or business

· A third party where it is necessary to protect the vital interests of the data subject or another natural person

· A third party where it is necessary for our legitimate business interests to protect the rights, property, or safety of David Oliver Bespoke, our customers, or others



4. Links to other sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.



5. Data subject rights

To the extent that we are a controller of your personal data you may request access to, rectification, or erasure of your personal data, or restriction of processing or object to processing of your personal data, as well as the right to data portability. In each case, these rights are subject to restrictions as laid down by law. The following is a summary of your rights:

· The right of access enables you to receive a copy of your personal data

· The right to rectification enables you to correct any inaccurate or incomplete personal data we hold about you

· The right to erasure enables you to ask us to delete your personal data in certain circumstances

· The right to restrict processing enables you to ask us to halt the processing of your personal data in certain circumstances,

· The right to object enables you to object to us processing your personal data on the basis of our legitimate interests (or those of a third party)

· The right to data portability enables you to request us to transmit personal data that you have provided to us, to a third party without hindrance, or to give you a copy of it so that you can transmit it to a third party, where technically feasible.

You have the right to lodge a complaint with the Data Protection Authority, in particular in the Member State of your residence, place of work or place of an alleged infringement, if you consider that the processing of your personal data infringes the GDPR.

If you wish to exercise any of these rights, please contact us (see Contact Us below). We will respond to your request within one month. That period may be extended by two further months where necessary, taking into account the complexity and number of requests. We will inform you of any such extension within one month of receipt of your request. We may request proof of identification to verify your request. We have the right to refuse your request where there is a basis to do so in law, or if your request is manifestly unfounded or excessive, or to the extent necessary for important objectives of public interest.



6. Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and implement additional security features as new technologies become available.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website. Any transmission of personal data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access or disclosure.



7. Changes to this Privacy Statement

We reserve the right to change this statement from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this statement. However, if we make material changes to this statement, we will notify you by means of a prominent notice on the website prior to the change becoming effective. Please review this statement periodically for updates.



8. Contact Us

Questions, comments, requests, and complaints regarding this statement and the personal data we hold are welcome and should be addressed to info@davidoliverbespoke.ie or by writing to Dublin Road, Dunkitt, Kilmacow, Co. Kilkenny, X91 W4CW. All requests will be dealt with promptly and efficiently.



Last Updates: 22/4/21